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The Finance & Leasing Association (FLA) is the official representative body for the UK's finance and leasing industry.
The FLA set out standards of best practice for the industry and assure all who obtain money from their members that they are transacting business with trustworthy organisation.
The following represents their commitment to ensure good service for customers:
- To act fairly, reasonably and responsibly in all their dealings with their clients;
- To ensure that all their services and products comply with this Code and all relevant laws and regulations;
- Not to discriminate between consumers on grounds of gender, race, disability, ethnic origin or sexual preference;
- To assist you when you want information and/or guidance;
- To act with integrity at all times and try to ensure that credit brokers, and all other suppliers of goods and services with whom their members do business, do likewise;
- To respect the confidentiality of information provided by you;
- To correct errors and handle complaints speedily;
- To consider cases of financial difficulty positively and sympathetically;
- Wherever relevant, to follow any Guidance Notes issued by the Association,
- To provide adequate training for their staff to ensure that the service they provide reflects the commitments set out in this Code;
- To make copies of the FLA's Code freely and readily available for consumers.
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